Stonehill is a leading Atlanta NPS consulting firm specializing in designing, deploying, and operationalizing Net Promoter Score systems that drive customer loyalty and accelerate revenue growth. Our team works with organizations to create customer feedback programs that go beyond the score—uncovering insights, surfacing root causes, and enabling fast, meaningful improvements.

In today’s market, listening isn’t optional. Companies that systematically capture and act on customer feedback consistently outperform their peers in retention, share of wallet, and customer advocacy. Whether you’re launching your first NPS program or looking to elevate an underperforming one, Stonehill brings the strategy, systems, and structure to help you get it right.

Our Net Promoter Score (NPS) Consulting Services

• NPS Program Design & Implementation
  We help you build or overhaul your NPS framework—defining target audiences, timing, survey design, and distribution channels to ensure accurate, representative feedback. Our approach is rooted in behavioral science and aligned with your customer journey.

• Voice of Customer (VoC) System Development
  Stonehill builds end-to-end VoC systems that combine NPS, CSAT, CES, and qualitative inputs. We create centralized feedback dashboards and analytics tools that provide executives and teams with real-time, actionable insights.

• Data Analysis & Insight Activation
  We don’t stop at scores. Our consultants perform root-cause analysis, close-loop reporting, and theme clustering to identify high-impact opportunities across touchpoints. We translate feedback into strategic and operational roadmaps.

• Feedback-to-Action Playbooks
  A great NPS system means little without execution. We help you define workflows, assign accountability, and integrate insights into customer service, product, and experience design efforts—turning feedback into measurable change.

• Training & Cultural Enablement
  We develop frontline training programs and executive sessions that embed customer-centricity into your organization’s culture. NPS becomes more than a metric—it becomes a mindset.

Why Atlanta Organizations Trust Stonehill for NPS Consulting

Stonehill stands out as an Atlanta-based Net Promoter Score consulting firm because we combine rigorous strategy with operational expertise. We’ve helped Fortune 500 companies, fast-growing tech firms, and service organizations unlock powerful insights through customer feedback—and act on them at scale.

What sets us apart is our end-to-end approach: we don’t just install a survey tool—we build programs that shift behaviors, improve satisfaction, and grow lifetime customer value.

Let’s Build a Feedback Engine That Drives Growth

If you're ready to capture the voice of your customer and translate it into competitive advantage, Stonehill is your ideal partner. We design NPS systems that work for your business—and your bottom line.

Contact Stonehill—Atlanta’s top NPS consulting firm—and turn feedback into your most valuable asset.