Customer Experience

Exceptional experiences aren’t found—they’re designed. At Stonehill, we architect every moment with the attention of a Swiss watchmaker and the velocity of a Formula 1 team. Our Customer Experience (CX) Consulting Services fuse empathy, data, and emerging technologies—including applied AI—to create seamless, memorable journeys that drive loyalty and brand advocacy.

Why Choose Stonehill for Customer Experience?

We don’t chase trends. We build intelligent systems that adapt, scale, and elevate your customer relationships. Whether you're mapping your first CX strategy or reimagining the future of service, we blend design thinking with AI-enabled insights to deliver experiences that resonate now—and evolve with tomorrow.

We fuse story, system, and science—with the future built in. Customer experience is more than service—it’s your brand in motion. And in today’s dynamic landscape, intelligent orchestration is key. That’s why we integrate AI to analyze feedback in real-time, personalize interactions at scale, and automate the invisible tasks that slow teams down. With Stonehill, you get a CX strategy grounded in humanity and supercharged by technology.

Our CX Services Include:

  1. CX Strategy Development - We co-create strategies that align with your brand’s goals and your customers’ expectations—layering in AI tools that surface insights, detect trends, and power personalized experiences with surgical precision.

  2. Experience Audits - We diagnose your current state across digital and physical touchpoints, using both human-led evaluation and AI-driven analytics to uncover hidden pain points and opportunities for transformation.

  3. Customer Journey Mapping - Our journey maps blend qualitative input with behavioral data and predictive modeling. With AI-enhanced tools, we help you not only visualize the journey—but anticipate it.

  4. NPS & Voice of Customer Intelligence - We elevate traditional NPS with advanced sentiment analysis, machine learning classification, and dashboarding that turns raw feedback into high-resolution insights. You’ll know what your customers feel—and what to do about it.

  5. Employee Training & Engagement - We train your frontline and leadership teams to deliver with empathy, agility, and intelligence. And we show them how to use AI as a co-pilot—not a replacement—to enhance customer service and decision-making.

  6. Digital CX & Intelligent Automation - From AI-powered chatbots and personalized web journeys to back-end automation that speeds response times, we help you turn tech into competitive advantage. Your digital presence becomes smarter, faster, and more intuitive.

The Stonehill Difference

We’re your CX architects, your innovation pit crew, your embedded intelligence team. Our work combines the craft of design with the clarity of data and the power of AI. The result? Experiences that scale, resonate, and deliver measurable returns.

Customer expectations aren’t static—and neither are we. With Stonehill, you’ll create more than loyalty. You’ll build systems that think, respond, and grow alongside your customers.

Let’s reimagine the experience together.