Stonehill is an award-winning Atlanta customer experience consulting firm that helps organizations turn customer insights into competitive advantage. We partner with executives to reimagine their customer journeys, close experience gaps, and build loyalty that drives long-term revenue growth. Using proven frameworks and real-time data, we help you move from reactive service models to proactive, personalized experiences that increase satisfaction, retention, and brand equity.

In today’s economy, customer experience (CX) is not just a function—it’s a growth strategy. Whether you're in financial services, healthcare, technology, or the public sector, Stonehill brings the expertise to align every touchpoint with your brand promise. From NPS program design to journey mapping, digital transformation, and front-line training, our consultants deliver CX strategies that work in the real world—not just on PowerPoint.

Our Customer Experience Consulting Services

• CX Strategy Development
  We help you define and operationalize a customer experience vision that aligns with business goals. From leadership alignment to customer promise design, we lay the groundwork for long-term success.

• Journey Mapping & Service Blueprinting
  We conduct immersive journey mapping exercises that identify emotional highs, friction points, and unmet needs across all stages of the customer lifecycle. The result: actionable blueprints that guide smarter investments in service, product, and digital experience.

• Voice of Customer (VoC) Programs
  We design and deploy enterprise-grade VoC systems, including NPS, CSAT, and qualitative research. Our team helps you interpret the data, identify trends, and act on insights—turning feedback into fuel for growth.

• Frontline Enablement & Training
  CX is only as strong as the people delivering it. We develop playbooks, training modules, and performance systems that align your frontline teams with your CX goals and brand values.

• Experience-Driven Process & Technology Optimization
  We integrate customer experience principles into operational and digital transformation efforts. Whether it’s modernizing contact centers or improving back-office workflows, we ensure every process supports a seamless and differentiated customer experience.

Why Stonehill Is Atlanta’s CX Consulting Leader

Stonehill combines business acumen, behavioral design, and operational know-how to solve the complex challenges of customer experience. Unlike firms that focus only on surveys or tech stacks, we take a holistic approach—connecting strategy, culture, and execution to create CX ecosystems that last.

As a boutique customer experience consulting firm based in Atlanta, we offer the sophistication of a global firm with the agility of a local partner. Our clients value our collaborative approach, our clarity of insight, and our obsession with measurable results.

Let’s Design a Better Experience—Together

Whether you're launching a new product, navigating rapid growth, or seeking to differentiate in a crowded market, Stonehill can help you create customer experiences that drive loyalty, advocacy, and revenue.

Partner with Stonehill—Atlanta’s trusted customer experience consulting firm.
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