Marketing & Customer Experience
At Stonehill, we design experiences that do more than delight—they deliver. Our Marketing & Customer Experience practice helps businesses attract the right customers, convert interest into action, and build loyalty that lasts.
We fuse journey mapping, behavioral insight, and commercial strategy to optimize every touchpoint across the customer lifecycle. From first impression to long-term engagement, we align your customer experience with your growth engine—turning interactions into impact and relationships into revenue.
Marketing & PR - Your brand must connect, convert, and compel. We develop integrated marketing strategies and PR programs that amplify your message, drive awareness, and attract qualified leads. From digital to experiential, our campaigns are engineered for impact.
Journey Mapping - We map the end-to-end customer experience across channels and segments, identifying key moments, emotional drivers, and friction points. Our journey maps reveal actionable opportunities to elevate satisfaction, improve conversion, and deepen loyalty.
Sales Effectiveness - Revenue doesn’t grow by accident. We assess your sales strategy, process, and performance—then build systems that enable consistency, close rates, and client retention. From sales enablement to CRM optimization, we design paths that close deals faster and smarter.
Customer Experience - We map and optimize every touchpoint—blending design thinking, behavioral insight, and operational precision to deliver seamless, high-value interactions. Our approach improves satisfaction and Net Promoter Scores (NPS), turning customers into brand champions and experience into a strategic differentiator.
Design for Loyalty. Build for Growth.
Customer experience isn’t a soft skill—it’s a strategic lever. Stonehill helps brands create seamless, intentional journeys that elevate the customer and the bottom line. We don’t just design moments—we engineer ecosystems for scalable growth.
Let’s transform how your customers buy, engage, and stay. Partner with Stonehill to convert experience into loyalty—and loyalty into lasting growth.
Marketing & CX Services:
Connect with Stonehill to transform your business
Download our free printable Guide to Design Thinking!
Design Thinking is one of the most valuable problem-solving methodologies an organization can adopt. The Stonehill team created the most simple and effective guide to arriving at human-centric business solutions, all based on our proven-to-work everyday Design Thinking practices.
This guide features different canvases with tutorials that walk you through the Design Thinking process in the most practical way. Fill out the form to immediately access Stonehill’s simple guide to Design Thinking and begin your team’s journey to empathetic problem-solving!
Learn more about Design Thinking: Stonehill’s guiding methodology.
