Stonehill is a trusted advisor to organizations looking to improve customer loyalty, increase retention, and drive growth through smarter use of Net Promoter Score (NPS). As an NPS expert, we help companies move beyond a simple score and unlock the full strategic value of customer feedback.

Our approach focuses on designing, implementing, and optimizing NPS programs that deliver real business impact—giving leaders the clarity and confidence to act on what matters most.

Our NPS Consulting Services Include:

NPS Program Design & Implementation
We help organizations design NPS programs that are simple, scalable, and aligned with customer journey touchpoints. From survey design and channel selection to sample size and timing, we ensure your program is set up for success.

Voice of Customer (VoC) Integration
Stonehill goes beyond the score. We integrate NPS into broader Voice of Customer frameworks, combining it with qualitative feedback and service-level data to deliver a 360-degree view of the customer experience.

Analytics & Root Cause Analysis
We apply advanced analytics to segment responses, identify loyalty drivers, and uncover root causes behind detractor behavior. Our insights allow you to take targeted action to improve satisfaction and reduce churn.

Closed-Loop Feedback Systems
Stonehill helps build systems for following up with detractors and closing the loop with promoters. These processes are essential for improving experiences, deepening relationships, and converting feedback into growth.

Internal Training & NPS Culture Building
We train teams across sales, service, and leadership to understand NPS insights and take ownership of improvement. Our goal is to embed NPS as part of your culture—not just a reporting tool.

Why Choose Stonehill as Your NPS Expert

NPS is more than a metric—it’s a powerful lens into your customer relationships. At Stonehill, we bring strategic clarity, proven frameworks, and hands-on support to help you make the most of every insight.

We work across industries including healthcare, financial services, logistics, and technology—delivering solutions that are practical, actionable, and tailored to your business model.

Let’s Turn Feedback Into a Competitive Advantage

If you’re looking for a Net Promoter Score Expert who can help drive customer loyalty and business performance, Stonehill is ready to lead the way. Contact us to design or optimize your NPS strategy today.