Stonehill is a process improvement consulting firm that partners with healthcare organizations to optimize operations, enhance patient experience, and improve clinical and financial outcomes. We understand the complexities of modern healthcare—balancing quality care, compliance requirements, and operational efficiency in a fast-changing landscape. Our team brings a structured, data-driven approach to identifying bottlenecks, eliminating waste, and aligning people, processes, and systems around better performance.

Whether you’re a hospital system, outpatient clinic, specialty provider, or healthcare services firm, we work to uncover inefficiencies across the care delivery and administrative continuum. From patient intake and billing to care coordination and discharge planning, our solutions are designed to reduce friction, accelerate throughput, and create a more resilient organization. Our goal is to help providers do more with less—without compromising on care.

Service Offerings

Clinical Workflow Optimization
We map current-state clinical processes to identify inefficiencies that impact patient outcomes, staff productivity, and regulatory compliance. From appointment scheduling and triage to handoffs and discharge, we redesign workflows to minimize wait times, reduce errors, and improve throughput. Our team engages physicians, nurses, and support staff to ensure that new processes are practical, efficient, and sustainable.

Revenue Cycle Improvement
We help healthcare providers strengthen their revenue cycle by streamlining billing, coding, claims, and collections. Our work includes reducing denial rates, automating repetitive tasks, and improving accuracy through better integration between front-office and back-office systems. We also align workflows with payer requirements to accelerate reimbursement and improve cash flow.

Administrative Efficiency & Support Services
Administrative processes—such as HR, IT, finance, and supply chain—are critical to smooth healthcare operations. We conduct performance assessments across support functions, identify opportunities for automation, and implement best practices for cost containment and service quality. Our approach creates bandwidth for teams to focus on value-added activities that support clinical excellence.

KPI Development & Performance Dashboards
We design and implement custom performance management tools that track the right metrics across departments. Whether monitoring patient satisfaction, provider productivity, or supply chain performance, we ensure leaders have real-time visibility into what’s working and where action is needed. These dashboards support continuous improvement, better decision-making, and alignment across clinical and administrative teams.

Stonehill empowers healthcare organizations to operate more effectively and deliver better outcomes. Our process improvement methodology combines healthcare expertise, data analytics, and change management to create long-term value. We don’t just identify problems—we design and implement solutions that reduce costs, boost performance, and enhance the patient and staff experience. When healthcare leaders are ready to improve how work gets done, they turn to Stonehill to make it happen.