Stonehill is a customer experience consulting firm helping organizations design, improve, and deliver experiences that customers actually notice—and stay loyal to. In a market where products and pricing can look similar, customer experience becomes the real differentiator. We help leaders turn customer feedback, journey insights, and operational realities into a CX strategy that drives growth.

Great customer experience isn’t just a marketing initiative—it’s the result of clear processes, aligned teams, and consistent execution across every touchpoint. Stonehill works with organizations to understand what customers value most, identify friction in the journey, and improve the moments that shape satisfaction, retention, and referrals. From onboarding and service delivery to support and renewal, we focus on making the experience simpler, faster, and more reliable.

Our team blends strategy with practical implementation. We help you prioritize improvements, align stakeholders, and build a roadmap that connects CX to measurable outcomes—like reduced churn, higher conversion, improved NPS, and stronger lifetime value.

Stonehill supports CX engagements with:

• Customer journey mapping and experience redesign

• Voice of Customer (VoC) programs and insight synthesis

• Service and support process improvement

• Experience measurement frameworks (NPS, CSAT, CES)

• Digital experience and onboarding optimization

• Cross-functional alignment and operating cadence

If you’re evaluating customer experience consulting firms, Stonehill offers a focused, execution-ready approach—helping you move from ideas to real improvements that customers feel. We bring clarity to what matters most, structure to deliver change, and discipline to sustain results.

Let’s discuss your customer goals and where the experience needs to improve.