Voice of Customer (VoC) Strategy

Unlock growth by transforming customer insights into measurable business outcomes. Stonehill partners with leading organizations to design and implement Voice of Customer (VoC) strategies that drive retention, increase satisfaction, and fuel sustainable revenue growth. We go beyond surveys — combining analytics, design thinking, and actionable frameworks to help you deeply understand your customers and deliver experiences that create loyalty.

Our Approach to VoC Strategy
Stonehill helps organizations move from collecting feedback to activating insights. We create customized VoC programs that integrate customer feedback across every touchpoint and deliver executive-ready insights that inform strategy and execution.

Our Services

  • VoC Program Design – Build a comprehensive, scalable Voice of Customer framework tailored to your business. We identify key listening posts, define feedback loops, and integrate the right tools to capture meaningful insights.

  • Customer Journey Mapping – Visualize the complete customer experience to uncover friction points, unmet needs, and new opportunities. We use design thinking methods to align your customer experience with your strategic objectives.

  • NPS and Customer Analytics – Leverage Net Promoter Score (NPS), Customer Satisfaction (CSAT), and advanced analytics to measure loyalty and predict customer behavior. We help you benchmark performance and prioritize actions that improve outcomes.

  • Insight-to-Action Playbooks – Turn data into decisions. Our team builds actionable playbooks that guide teams on how to respond to customer insights, drive continuous improvement, and deliver measurable ROI.

Why Stonehill

  • Expertise in customer experience transformation across industries

  • Deep specialization in NPS-driven growth strategies

  • Proven methodologies for linking VoC to operational and financial results

  • Experience designing scalable VoC programs for private equity-backed companies, healthcare providers, and enterprise organizations

Take the Next Step
Customer expectations are rising, and organizations that listen, act, and win. Stonehill helps you move from insight to impact with a data-driven Voice of Customer strategy that drives measurable growth. Contact us today to learn how we can help you turn customer feedback into a competitive advantage.

Ready to elevate your business?

We get people up, moving, and creating the next BIG ideas:

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