At Stonehill, we turn customer feedback into strategic advantage. As one of the top NPS consulting firms in New York, we specialize in building Net Promoter Score (NPS) programs that deliver loyalty, retention, and sustainable growth. Our approach blends proven customer experience strategy with data-driven analytics and expert change management to ensure your organization capitalizes on what customers truly value.

We work with private equity-backed businesses, Fortune 1000 enterprises, and mission-driven organizations in New York and beyond, helping them launch, enhance, or embed NPS as a core metric of customer-centric execution. Whether you're implementing NPS from scratch or activating it across your culture, Stonehill provides the tools, structure, and insight to transform customer sentiment into measurable business outcomes.

Our Core NPS Services

• NPS Program Design and Implementation – We create tailored NPS frameworks that align with your strategic goals, ensuring customer feedback drives your business forward.

• Customer Journey Mapping and Experience Optimization – We pinpoint loyalty drivers and friction points using NPS data and redesign the experience to deepen satisfaction and increase lifetime value.

• Advanced Analytics and Benchmarking – We apply rigorous data science and benchmarking to surface actionable insights, measure performance, and prioritize the most impactful initiatives.

• Change Management and Execution Support – We embed NPS-based decision-making into your culture, coaching teams to act on feedback and sustain continuous improvement.

As a recognized top NPS consulting firm in New York, Stonehill doesn’t just help you measure customer satisfaction—we help you cultivate loyal advocates and drive growth. Every engagement ends with operational tools, scalable frameworks, and a clear roadmap for continuous impact.