Top NPS Consulting Firms Chicago

At Stonehill, we help organizations unlock the full value of customer feedback by transforming insights into action. As one of the top NPS consulting firms in Chicago, we specialize in building Net Promoter Score (NPS) programs that deliver measurable impact. Our approach combines deep expertise in customer experience strategy, advanced analytics, and change management to help companies strengthen loyalty, improve retention, and accelerate growth.

We partner with private equity-backed companies, Fortune 1000 enterprises, and mission-driven organizations to design and implement NPS programs that drive results. Whether you are launching an NPS initiative, enhancing an existing program, or embedding NPS insights into your customer experience strategy, Stonehill provides the structure, tools, and execution needed to turn customer sentiment into a competitive advantage.

Our Core NPS Services

  • NPS Program Design and Implementation – We build tailored NPS frameworks that align measurement with your strategic goals, ensuring your customer feedback translates directly into business outcomes.

  • Customer Journey Mapping and Experience Optimization – We identify loyalty drivers and friction points using NPS insights, redesigning customer experiences to increase satisfaction, engagement, and lifetime value.

  • Advanced Analytics and Benchmarking – We leverage data science and industry benchmarks to provide actionable insights, helping you compare performance, identify gaps, and prioritize improvements.

  • Change Management and Execution Support – We help leadership teams integrate NPS insights into operations and culture, ensuring teams act on customer feedback and deliver sustained improvements.

As one of the top NPS consulting firms in Chicago, Stonehill thrives at the intersection of strategy, analytics, and execution. We do more than measure customer sentiment; we help you create loyal advocates and unlock sustainable growth. With every engagement, we leave behind actionable playbooks, scalable frameworks, and a clear roadmap for long-term success.

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We get people up, moving, and creating the next BIG ideas:

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