Stonehill is one of Boston’s top NPS consulting partners—supporting private equity-backed organizations, regional enterprises, and high-growth brands in turning customer feedback into strategic advantage. We work directly with leadership teams to analyze Net Promoter Score (NPS) data, uncover meaningful insights, and design programs that improve retention, reduce churn, and strengthen long-term loyalty. Whether your NPS is stagnant, fluctuating, or unclear, we help interpret the signals and guide the actions that create measurable improvement.

Our consultants bring deep experience in customer experience strategy, behavioral design, and analytics to build NPS programs that align directly with business performance. We turn sporadic surveys into connected, insight-driven systems—linking customer feedback to operations, experience design, and financial outcomes. With Stonehill, NPS becomes a practical tool for decision-making, not just a number in a dashboard.

Our NPS Consulting Services

NPS Strategy & Program Design
We develop complete NPS frameworks that define structure, cadence, accountability, and reporting—ensuring the metric drives meaningful behavior change across the organization.

Customer Journey Mapping & Experience Design
Through detailed journey analysis, we identify friction, clarify needs, and redesign interactions that directly impact loyalty, satisfaction, and overall customer experience.

Voice of Customer & Sentiment Analytics
Using advanced analytics and AI-enhanced tools, we surface patterns across qualitative and quantitative feedback, helping leaders understand what truly matters to customers.

NPS Implementation & Change Management
We support rollout and adoption through communication planning, training, and system integration, helping teams embed NPS into everyday operations and decision processes.

Continuous Improvement & Performance Tracking
Stonehill establishes dashboards, feedback loops, and performance rhythms that keep teams aligned and ensure customer insights translate into sustained operational improvements.

Stonehill works with organizations across Boston to unlock the full value of their customer experience data. We serve as a strategic partner—helping companies turn insight into action, build consistent improvement routines, and create customer experiences that drive measurable business results.

If you’re searching for an experienced NPS consulting firm in Boston, Stonehill provides the strategy, tools, and hands-on expertise to elevate your customer experience and strengthen long-term loyalty.