Orlando is a city built on experience. From hospitality giants to fast-moving tech startups, companies here know that customer experience (CX) isn’t a back-office function—it’s the front line of competitive advantage. At Stonehill, we help organizations reimagine the customer journey and engineer moments that matter.

We’re not your average Orlando customer experience consulting firm. We bring design thinking, data intelligence, and real-world execution to help you listen better, respond faster, and deliver experiences that keep your customers coming back.

What We Do

• Map the Journey - We break down every step of the customer lifecycle—from first touch to long-term loyalty. Our journey mapping reveals friction points, emotional gaps, and missed opportunities. The result? A clear blueprint to better experiences.

• Build Smart Feedback Systems - Our team creates modern Voice of Customer (VoC) programs—NPS, CSAT, and real-time insights—so you can stop guessing and start listening. We'll design the surveys, set the cadence, and connect the data to your ops.

• Operationalize CX - CX isn’t magic—it’s management. We turn insights into action by aligning teams, processes, and platforms around your customer. From onboarding scripts to ticket triage, we help your business run on empathy and speed.

• Train & Elevate Teams - Great experiences are delivered by great people. We build training that sticks, frontline playbooks that scale, and performance metrics that inspire accountability and improvement.

Orlando is one of the most customer-driven economies in the world—and Stonehill fits right in. Whether you're in tourism, healthcare, tech, or logistics, we understand how to craft experiences that stand out in competitive markets.

As a top-tier Orlando CX consulting firm, we work side-by-side with organizations ready to make customer loyalty a growth engine—not just a goal.

Ready to Transform Your CX?

Customer expectations aren’t slowing down. If your experience isn’t evolving, your customers are already looking elsewhere. Let’s change that.

Let’s create an experience that earns loyalty—and drives growth.