Top NPS Consulting Firms Los Angeles

At Stonehill, we transform customer feedback into strategic advantage. As one of the top NPS consulting firms in Los Angeles, we excel in building Net Promoter Score (NPS) programs that strengthen loyalty and fuel growth. Our unique blend of customer experience strategy, analytics, and change management ensures your NPS insights translate into meaningful business results.

We work with private equity-backed businesses, Fortune 1000 enterprises, and mission-driven organizations in Los Angeles and beyond. Whether you're launching an NPS initiative, optimizing an existing program, or embedding customer sentiment across your culture, Stonehill delivers the strategic framework, tools, and execution capability needed to convert feedback into competitive advantage.

Our Core NPS Services

  • NPS Program Design and Implementation – We develop bespoke NPS frameworks aligned with your strategic priorities, ensuring customer feedback drives meaningful outcomes.

  • Customer Journey Mapping and Experience Optimization – We mine NPS data to identify loyalty drivers and friction points, redesigning experiences to elevate satisfaction and lifetime value.

  • Advanced Analytics and Benchmarking – We apply sophisticated data analytics and industry benchmarks to generate actionable insights, track performance, and prioritize improvements. Bain

  • Change Management and Execution Support – We embed NPS-driven culture into your organization, coaching teams to act on customer feedback and sustain continuous improvement.

As a recognized top NPS consulting firm in Los Angeles, Stonehill doesn’t just measure loyalty—we help cultivate it. Each engagement equips you with reusable playbooks, scalable frameworks, and a clear roadmap for long-term impact.

Ready to elevate your business?

We get people up, moving, and creating the next BIG ideas:

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