Stonehill is a strategy and innovation consultancy that helps organizations transform customer experience through data, design, and disruption. Recognized as one of the top NPS consulting firms in the country, we specialize in helping private equity-backed companies, Fortune 1000 enterprises, and mission-driven nonprofits translate Net Promoter Score (NPS) insights into actionable strategies that drive loyalty, reduce churn, and accelerate growth. We go beyond the score—uncovering root causes, mapping customer journeys, and implementing scalable improvements with measurable impact.

Our approach blends design thinking, behavioral science, and enterprise analytics to reimagine how your business interacts with its customers. From aligning leadership on NPS strategy to deploying AI-enhanced feedback loops, we build programs that are tailored, sustainable, and tied to financial outcomes. Whether your NPS is too low, too high, or inconsistent across the business, we help uncover the signal in the noise and turn sentiment into strategy.

Our Services

NPS Strategy & Program Design
We build holistic NPS programs from the ground up—defining the right measurement cadence, survey channels, closed-loop response systems, and internal reporting. Our frameworks ensure that NPS becomes more than a metric—it becomes a driver of organizational alignment.

Customer Journey Mapping & Experience Design
We use interviews, data analytics, and design sprints to visualize the customer journey across touchpoints. This allows us to identify friction points, missed opportunities, and moments that matter most—then architect new experiences that drive loyalty and satisfaction.

Voice of Customer Analytics
Stonehill uses AI-powered tools to analyze qualitative and quantitative customer feedback at scale. We surface themes, spot anomalies, and correlate sentiment to revenue outcomes—turning unstructured data into insights that drive action.

NPS Implementation & Change Management
We don't just hand you a roadmap—we walk with you through implementation. From training frontline staff to integrating new processes into CRM and service platforms, we ensure that customer experience transformation sticks.

Companies trust Stonehill to help them move fast, act smart, and create customer experiences that scale. Our team is composed of strategists, designers, analysts, and change leaders who know how to work inside complex organizations and make NPS improvement a business priority.

If you’re looking for a partner who understands how to turn feedback into forward momentum, you’re in the right place. Stonehill isn’t just one of the top NPS consulting firms—we’re your embedded team for growth, loyalty, and customer excellence.