Stonehill provides NPS consulting to San Francisco organizations navigating an innovation-led economy. Whether serving B2B technology markets, consumer platforms, venture-backed startups, or professional service networks, our work helps companies translate customer feedback into competitive advantage. We partner with leadership to evaluate NPS signals, understand customer expectations, and implement programs that increase retention and accelerate growth.

With deep experience in digital experience, human-centered design, and analytics, we transform disconnected surveys into cohesive systems. Stonehill aligns customer sentiment with product decisions, service strategies, and operational metrics - ensuring customer loyalty becomes a measurable input to enterprise performance.

Our NPS Consulting Services

• NPS Strategy & Program Design
  We develop frameworks built for fast-moving environments, enabling consistent measurement, governance, and accountability.

• Customer Journey Mapping & Experience Design
  Our team analyzes customer behavior to redesign interactions that improve engagement, reduce churn, and increase perceived value.

• Voice of Customer & Sentiment Analytics
  Stonehill employs predictive analytics, topic modeling, and sentiment scoring to identify actionable trends in feedback.

• NPS Implementation & Change Management
  We integrate NPS systems into operational workflows, training, and leadership routines to ensure cross-functional execution.

• Continuous Improvement & Performance Tracking
  Our continuous monitoring structures keep customer signals active - informing product evolution, service strategy, and investment priorities.

Stonehill helps San Francisco companies operationalize customer loyalty. We enable organizations to listen at scale, translate insights into decisions, and build the systems required to compete in highly dynamic markets.