Stonehill delivers NPS consulting to Orlando organizations across hospitality, healthcare, professional services, and emerging technology sectors. In markets where customer experience is core to brand identity, we help leadership teams interpret sentiment, diagnose service gaps, and design programs that increase loyalty and reduce churn. Whether your NPS fluctuates seasonally or remains underutilized, Stonehill provides clarity and structure.

We bring a human-centered approach supported by analytics and CX design, enabling Orlando companies to convert scattered feedback into predictable improvement routines. Our methodology links customer voice to operations, staffing, service delivery, and financial outcomes - creating a closed-loop system for performance management.

Our NPS Consulting Services

• NPS Strategy & Program Design
  We build end-to-end NPS systems that define goals, governance, cadence, and reporting methodologies tailored to Orlando’s customer-driven sectors.

• Customer Journey Mapping & Experience Design
  Stonehill identifies operational friction points, improving customer interactions that most influence satisfaction and repeat engagement.

• Voice of Customer & Sentiment Analytics
  Through advanced analytics and structured data modeling, we reveal what drives loyalty, where breakdowns occur, and which improvements matter most.

• NPS Implementation & Change Management
  We guide rollout, employee training, and system integration to embed NPS into daily practice across customer-facing teams.

• Continuous Improvement & Performance Tracking
  Our performance models ensure long-term accountability and sustained growth in customer sentiment.

Stonehill works with Orlando organizations to unlock the power of customer perception, build systems centered around loyalty, and create experiences that drive measurable business value. Our approach turns feedback into action - empowering teams to consistently improve how customers interact with your brand.