Stonehill delivers NPS consulting services to organizations across Austin, helping innovation-driven companies translate customer feedback into strategic growth. We work with executive teams to evaluate sentiment, understand customer motivations, and design programs that increase retention and strengthen competitive advantage. Whether your NPS is volatile or opaque, our team provides interpretive clarity and direction.

Austin businesses thrive on agility, differentiation, and strong communities of customers. Stonehill builds experience programs that reflect these characteristics - linking customer sentiment to operational models, product decisions, and brand positioning. We transform disconnected survey insights into sustained improvement systems tied directly to business outcomes.

Our NPS Consulting Services

• NPS Strategy & Program Design
  We design NPS frameworks optimized for Austin’s dynamic market, establishing structure, cadence, accountability, and transformation pathways.

• Customer Journey Mapping & Experience Design
  Stonehill evaluates customer touchpoints across channels, identifying opportunities to improve experience quality, service delivery, and loyalty.

• Voice of Customer & Sentiment Analytics
  Using machine learning and sentiment analysis, we uncover patterns that explain what customers value most - and why they disengage.

• NPS Implementation & Change Management
  We support change management, training, and integration to ensure NPS becomes a daily operational priority.

• Continuous Improvement & Performance Tracking
  Our dashboards and governance frameworks keep customer signals front and center, enabling ongoing course correction.

Stonehill partners with Austin organizations to build customer-led enterprise models. We connect feedback to operational strength, aligning teams around measurable goals and enabling strategies that scale with rapid expansion and innovation.