Stonehill is a leading NPS consulting partner to Houston’s growth-minded organizations - supporting energy companies, healthcare systems, logistics providers, and enterprise service firms in transforming customer feedback into competitive advantage. We work closely with executive teams to interpret Net Promoter Score data, identify root causes of customer friction, and build initiatives that retain clients, reduce churn, and strengthen long-term loyalty. Whether your NPS is plateaued, declining, or simply misunderstood, we help convert feedback into insight and insight into measurable action.

Our consultants combine customer experience strategy, behavioral research, and financial modeling to design NPS programs that directly influence business outcomes. Instead of isolated surveys, we implement integrated measurement systems that connect customer voice to service delivery, operational execution, and long-term revenue. With Stonehill, NPS becomes a strategic lever for growth - not a metric that sits unused in a dashboard.

Our NPS Consulting Services

• NPS Strategy & Program Design
  We design scalable NPS frameworks for multi-location enterprises, ensuring consistent measurement across divisions, service lines, and customer touchpoints.

• Customer Journey Mapping & Experience Design
  We analyze Houston’s fast-moving service environments - healthcare admissions, energy services, logistics operations - to remove friction and elevate the emotional experience of every interaction.

• Voice of Customer & Sentiment Analytics
  Our team uses AI-driven analytics to surface sentiment patterns and identify where time, cost, or service reliability are impacting customer loyalty across Houston’s competitive industries.

• NPS Implementation & Change Management
  We partner with leadership to integrate NPS into KPIs, employee incentives, and process workflows so every team understands their role in driving customer loyalty.

• Continuous Improvement & Performance Tracking
  Stonehill develops dashboards and operational rhythms that keep teams aligned, track progress, and ensure NPS outcomes continuously translate into customer and revenue growth.

Stonehill supports Houston organizations in making customer experience a strategic asset. We help organizations translate listening into action, implement behaviors that differentiate service, and build loyalty engines that withstand pressure, competition, and market change.