Stonehill supports organizations throughout Denver in developing customer experience programs rooted in Net Promoter Score. We help leadership teams interpret customer sentiment, detect underlying behavioral trends, and shape strategies that strengthen loyalty and reduce churn. From technology firms to healthcare providers and B2B service organizations, our work converts NPS insights into meaningful action.

In Denver’s fast-evolving marketplace, customer expectations shift quickly. Stonehill helps companies move beyond static survey programs by building NPS systems that deliver operational intelligence. We integrate service design, predictive analytics, and sentiment interpretation to ensure NPS informs real decisions - not just reporting.

Our NPS Consulting Services

• NPS Strategy & Program Design
  We craft NPS frameworks that align with Denver’s business environment, establishing clear structure, accountability, and results-driven action plans.

• Customer Journey Mapping & Experience Design
  Stonehill identifies points of friction and intervention, redesigning experiences to increase satisfaction, advocacy, and customer lifetime value.

• Voice of Customer & Sentiment Analytics
  Using advanced analytics, we surface recurring themes in customer sentiment, revealing what drives loyalty and where gaps exist.

• NPS Implementation & Change Management
  We support rollout, team training, stakeholder engagement, and system adoption to embed NPS throughout daily decisions and culture.

• Continuous Improvement & Performance Tracking
  Our dashboards and performance loops ensure leaders stay connected to customer expectations while enabling long-term improvement.

Stonehill helps Denver organizations elevate how they interpret customer sentiment - turning NPS from a reactive performance marker into a proactive tool for growth. We align teams, streamline decision-making, and deliver structures that support durable customer loyalty.