Top Customer Experience Consulting - Chicago
Stonehill provides customer experience consulting services to companies throughout Chicago, helping organizations improve engagement, elevate service delivery, and build long-term customer loyalty. Our strategies refine interactions across the full customer lifecycle while improving operational efficiency and consistency. With strong insight into Chicago’s diverse industries, we help clients differentiate their brands and deliver exceptional experiences.
Stonehill combines CX design, analytics, and modern technology to develop solutions that deliver measurable improvements. We work with Chicago-based organizations to understand customer needs, optimize internal processes, and build scalable service models aligned with shifting expectations.
Customer Journey Mapping: We map Chicago customer journeys to identify friction, highlight moments that matter, and uncover improvement opportunities.
Customer Feedback Systems: Stonehill designs feedback programs that generate actionable insights and help Chicago organizations improve service delivery.
Digital Transformation of Customer Processes: We help companies enhance customer interactions through automation, digital tools, and experience-focused technology.
Employee Training and Engagement: Our training programs support Chicago teams with the skills needed to create consistent, positive experiences.
CX Performance Improvement & Optimization: Stonehill builds targeted improvement plans that strengthen customer satisfaction and operational reliability.
Chicago companies choose Stonehill for CX strategies that improve performance, strengthen loyalty, and enhance every customer interaction.
Our Customer Experience Consulting services are available in the following markets:
Customer Experience Consulting Services:
Our Customer Experience Consulting Services Include:
Customer Journey Mapping
Voice of Customer
Product & Service Design
Net Promotor Score (NPS)
Customer Analytics & KPIs
Download our free M&A Integration Checklist
Don't let the complexities of post-merger integration leave you feeling overwhelmed. Download Stonehill's Post Merger Integration Checklist today and arm yourself with the knowledge and tools needed to unlock the full potential of your merger or acquisition. Start your journey toward a successful integration now, and turn the promise of your merger into reality.
Our checklist covers vital areas including Value Creation Planning, Technology & Systems Integration, Synergy Realization, Integration Management, and Post Transaction Analytics. It's not just a list; it's a comprehensive plan that helps you to align cultures, integrate operations , and achieve the EBITDA growth you're aiming for.
