Miami's Process Improvement Consulting Firm for Middle Market Operators

Most process improvement work fails the same way: a deck full of "future state" arrows, a binder of SOPs no one opens, and an organization that goes right back to the old workflow the day the consultants leave.

Stonehill is a process improvement consulting firm built for Miami's middle market operators who need the work to actually take hold. We diagnose where your operations leak time, money, and quality. We redesign the process. We document it in tools your team will use. And we stay through adoption — because a process that isn't followed isn't a process.

What Miami Companies Hire Us To Do

  • Operating Model Design & Optimization - We redesign how the work flows through your business — org structure, decision rights, hand-offs between functions, and the operating cadence that ties it together. For Miami's middle market, this is most often triggered by growth outpacing the org, a recent acquisition, or a PE thesis that requires margin expansion.

  • Process Documentation & SOPs That Get Used - We build standard operating procedures, policy reference guides, and process playbooks for the workflows that drive your business — pricing, quoting, order execution, fulfillment, customer onboarding, financial close. Documents that pass an audit and, more importantly, that your team actually opens.

  • AI, Automation & Analytics - Through our Center of Excellence for AI, Automation & Analytics, we identify high-leverage automation opportunities, build the solutions, and drive adoption. The fastest path to process improvement is often eliminating the process entirely.

  • Operational Diagnostics & Capability Assessment - A four-to-six-week diagnostic to find where the operation is actually losing money. We benchmark capability against where the business needs to go, prioritize the gaps, and hand the leadership team a sequenced plan they can execute with or without us.

  • Change Management & Adoption - A redesigned process is worth nothing until people use it. We pair process redesign with structured change management — stakeholder mapping, communication architecture, training, and adoption tracking — so the improvement actually shows up in the P&L.

Frequently Asked Questions

  • Does Stonehill have an office in Miami? Stonehill is headquartered in Tampa Bay. Miami is one of our most active deployment markets — we're on-site as frequently as the engagement requires, often weekly. Being in-state means no out-of-region travel costs and faster response.

  • What size companies do you typically serve? $50M to $1B in revenue, most often PE-backed or preparing for a transaction. We've also taken on larger engagements where the scope fits — Valley National Bank, PODS, FIS, Red Bull, and Starbucks Latin America are all on our client roster.

  • How is process improvement different from operational due diligence or "ops consulting"? Operational due diligence identifies what's broken. Ops consulting tells you what to fix. Process improvement consulting — done right — actually fixes it. We do the third one: design the new process, document it, deploy it, and stay through adoption.

  • Do you use Lean or Six Sigma methodology? We borrow from both where useful, but we are not a certification shop. Middle market operators don't have time for a twelve-month belt program. We use the tools that get to outcomes — value stream mapping, root cause analysis, kaizen events, automation — and we leave behind methodology your team can actually run.

  • Do you work with companies that have operations in Latin America? Yes. Miami is a natural fit for our Latin America experience, and we've supported clients with significant LatAm operations. Cross-border process complexity is one of our specialty areas.

  • What does an engagement cost? Engagement economics scale with scope. A typical process improvement program runs $30K–$60K per month. Fixed-fee diagnostics typically fall in the $30K–$50K range. We staff lean and senior, so total program cost usually lands well below a Big Four pyramid quote.

  • How do we get started? Reach out for a 30-minute conversation. We'll spend most of it on your situation, not our pitch.

Get Started with an Evaluation!

Our Process Improvement Consulting Services Include:

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