Customer expectations are evolving—and so must the way businesses measure loyalty and satisfaction. As a leading Houston Net Promoter Score (NPS) Consulting Firm, Stonehill helps organizations turn NPS data into strategic insights and action. We go beyond survey scores to uncover the root causes of customer sentiment, align internal teams, and improve the end-to-end experience.

Houston is home to some of the country’s most competitive industries—energy, healthcare, finance, logistics—and in every one, customer perception can make or break your brand. Stonehill works closely with client organizations across Houston to design effective NPS programs, embed customer feedback loops into operations, and create response strategies that drive loyalty, retention, and growth. Our approach blends analytics, customer journey mapping, and organizational alignment to ensure your NPS program delivers true business value.

Our NPS Consulting Services Include:

• NPS Program Design & Deployment
  Build a modern, scalable NPS program that fits your customer base, business model, and feedback channels.

• Survey Optimization & Timing Strategy
  Improve response rates and data quality by refining question design, survey timing, and delivery methods.

• Feedback Analysis & Insights Generation
  Use AI-assisted tools and manual review to extract patterns, sentiment, and actionable insights from qualitative and quantitative feedback.

• Closed-Loop Feedback Systems
  Develop workflows and accountability frameworks to ensure customer feedback is acknowledged, addressed, and leveraged to improve experience.

• Executive Dashboards & Reporting Tools
  Create customized dashboards that visualize NPS performance, trends, and drivers by segment, channel, or region.

At Stonehill, we help companies move from simply measuring NPS to activating it. Our consultants work side-by-side with leadership and frontline teams to turn voice-of-customer insights into practical improvements across service delivery, operations, and employee engagement. The result? Stronger relationships, better retention, and more referrals.

If you’re looking for a Houston Net Promoter Score (NPS) Consulting Firm that combines data science, customer experience strategy, and operational execution, Stonehill is ready to help. Let’s transform your feedback into forward motion.