Stonehill is a strategy and innovation consultancy that helps ambitious brands identify opportunity, create change, and accelerate growth. Based in Florida, we are trusted by leading organizations to improve performance, transform customer experience, and turn bold ideas into results. As a top Florida Net Promoter Score (NPS) consulting firm, we specialize in helping companies understand what matters most to their customers—and how to act on it with speed and precision.

Our Core Services

• Net Promoter Score (NPS) & Customer Experience Consulting - We go beyond the survey. Stonehill designs and implements custom NPS programs that reveal actionable insights, reduce churn, and increase lifetime value. Our approach fuses design thinking, data science, and deep industry knowledge to create meaningful customer experiences that move the needle.

• Innovation & Growth Strategy - From whitespace identification to rapid prototyping, we partner with leadership teams to uncover new growth opportunities. Our work includes R&D programs, business model design, and go-to-market acceleration—engineered for scale and impact.

• Change Management & Training - Whether you're navigating digital transformation, M&A integration, or culture realignment, we build change strategies that stick. Our team delivers executive alignment sessions, frontline training, and communication plans that ensure adoption and accountability.

• Data-Driven Marketing & Customer Journeys - Stonehill maps, measures, and refines every customer touchpoint. We integrate analytics, behavioral data, and creative storytelling to drive smarter campaigns and optimized conversion across channels.

• Embedded Strategic Execution - We don’t just deliver the plan—we help you execute it. Acting as a special projects unit inside your organization, our consultants manage critical initiatives, eliminate friction, and bring ideas to life with the urgency of a startup and the rigor of a boardroom.

Why Stonehill

Stonehill operates at the intersection of strategy, creativity, and execution. We are artists, engineers, and storytellers who treat every engagement with the precision of a Swiss watchmaker and the intensity of a Formula 1 team. Our clients—ranging from Fortune 500s to fast-growing startups—trust us with their most complex challenges and sensitive opportunities. Based in Florida and operating globally, our track record includes boosting NPS scores, transforming business units, and launching entirely new ventures.

We don’t just consult. We craft. We build. We deliver. If you're ready to reimagine your customer experience, grow your business, or improve your Net Promoter Score, Stonehill is your partner. We bring clarity, creativity, and executional muscle to every engagement. Let’s eliminate friction, unlock potential, and create something extraordinary—together.

Get started with an evaluation today.