Exceptional customer experience is no longer a luxury—it’s a necessity. At Stonehill, we help organizations elevate every interaction into an opportunity for loyalty, advocacy, and growth. As a leading customer experience consulting and strategy firm, we partner with brands to create experiences that are not only seamless and memorable, but also measurable and scalable.

Today’s customers expect relevance, speed, and empathy. They want to feel seen, heard, and valued—at every touchpoint. Our work begins with understanding the customer’s perspective and ends with operational alignment, technological enablement, and cultural transformation. Whether you're launching a new product, overhauling your service model, or redefining brand loyalty, we provide the strategy and support to deliver.

Our Customer Experience Consulting Services

• Journey Mapping & Experience Design - We visualize your customer’s full journey—across digital, physical, and human channels—identifying pain points and designing better interactions that enhance satisfaction and engagement.

• Voice of Customer Programs - We develop and operationalize Voice of Customer programs that capture real-time insights, combining qualitative narratives with quantitative data to fuel decision-making and continuous improvement.

• Experience Strategy & Performance Alignment - Stonehill defines your ideal customer experience and ties it to key business outcomes. We set KPIs, governance frameworks, and feedback loops to ensure every improvement drives measurable ROI.

• Employee Experience Integration - Customer experience starts from the inside out. We align internal roles, training, incentives, and behaviors with your customer promise to ensure the experience is consistently delivered.

• CX Technology & Enablement - From CRM optimization to AI-driven support and personalization tools, we help select and implement the right technologies to enhance speed, relevance, and connection across the customer journey.

  At Stonehill, we believe that customer experience is a strategy— not a department. Our team brings together business consultants, experience designers, data scientists, and change leaders to help clients go beyond satisfaction to real transformation. With a tailored approach and a bias for action, we work alongside our clients to make experiences more intentional, more human, and more impactful.

  Let’s Redefine What Great Looks Like

  Customer expectations are rising. The brands that win tomorrow are building better experiences today. If you're ready to elevate your customer strategy, align your teams, and differentiate your brand—Stonehill is ready to help.

  Let’s create a customer experience that earns loyalty and drives growth.