Stonehill is recognized among the top NPS consulting firms in Florida—trusted by private equity firms, regional healthcare systems, financial institutions, and growing brands to unlock the full value of customer feedback. We help organizations move beyond the basics of Net Promoter Score (NPS) by designing programs that tie directly to operational improvement and financial performance. From Miami to Jacksonville and Tampa to Tallahassee, our team works across industries to help Florida-based companies measure what matters and act on what counts.

With offices in Florida and a deep understanding of the Southeast market, Stonehill blends strategy, design thinking, and advanced analytics to build customer experience programs that scale. We partner directly with executive teams and frontline leaders to create systems that close the loop on customer feedback, drive internal alignment, and deliver measurable impact.

NPS Strategy & Program Design – We create tailored NPS programs with defined cadences, reporting structures, and executive ownership to ensure feedback drives strategic action and culture change.
Customer Journey Mapping & Experience Design – Our team analyzes and reimagines the customer journey to identify key friction points and redesign interactions that increase loyalty and satisfaction.
Voice of Customer Analytics – We use AI and data science to extract themes, trends, and revenue-impacting signals from NPS and open-ended feedback, helping you make smarter, faster decisions.
NPS Implementation & Change Management – We embed NPS into your organization through system integrations, team training, and hands-on change support to ensure long-term adoption and results.

Companies across Florida choose Stonehill because we don’t just deliver insights—we deliver outcomes. Our work helps organizations deepen customer relationships, align internal teams, and transform feedback into a catalyst for performance and growth.

If you're looking for one of the top NPS consulting firms in Florida, Stonehill brings the local insight, national experience, and full-service capability to turn your customer experience strategy into a competitive advantage.