Top NPS Consulting Firms Atlanta

Stonehill is Atlanta’s top NPS consulting firm—helping private equity-backed companies, regional enterprises, and fast-growing brands transform customer feedback into strategic advantage. We work directly with executive teams to analyze Net Promoter Score (NPS) data, uncover insights, and design programs that improve retention, reduce churn, and drive sustainable growth. Whether your NPS is flatlining or fluctuating, we help make sense of the signals and guide the actions that follow.

Headquartered in Atlanta, our team blends local market understanding with national consulting experience. We use customer journey mapping, behavioral design, and data science to build scalable programs that align NPS with business performance. Our work turns one-off surveys into full-circle systems—closing the loop between feedback, operations, and financial results.

NPS Strategy & Program Design – We build end-to-end NPS programs that define cadence, structure, and accountability, ensuring the metric drives real behavior change and leadership alignment.
Customer Journey Mapping & Experience Design – Through deep journey analysis, we identify friction points and redesign key interactions to elevate satisfaction across the customer lifecycle.
Voice of Customer Analytics – We apply AI and advanced analytics to surface patterns in qualitative and quantitative feedback, giving clarity on what matters most to customers and stakeholders.
NPS Implementation & Change Management – We support rollout and adoption through structured change plans, team training, and CRM integration to embed NPS thinking into daily operations.

Stonehill helps companies in Atlanta and across the Southeast unlock the full value of their customer experience data. Our firm acts as a strategic partner—translating insight into outcomes and building systems that endure. Clients choose us not just for analysis, but for action.

If you're looking for a top NPS consulting firm in Atlanta, Stonehill offers the tools, expertise, and hands-on support to help your business grow through better experience and deeper customer loyalty.

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