The beginning of 2021 was a strange time for everyone across the world. The entire planet was on its ninth month of lockdown because of the COVID-19 pandemic. Many lives had been lost and the economy was in turmoil. In January it was announced that multiple vaccines would be approved in the next few weeks and that they would be supplied to individual states for mass deployment. There was no playbook for vaccinating millions of people within a few months.

The largest Clinically Integrated Healthcare Network (CIN) in Florida was growing rapidly and trying to ensure it was delivering on its mission of providing cost effective care. As the organization grew, its operating procedures had become ineffective and it was faced with potential deficits within their value based care contracts. The Chief Medical Officer was interested to see if design thinking could solve their issue.