If there’s one way to explain human behavior, look at mice. In the book ‘Who Moved My Cheese?’, Spencer Johnson describes the world of mice who vie for a block of cheese. Each day they go to the same spot to find their food. That is until one day the ‘hand of God’ moves the cheese and the mice panic. Facing starvation, they go day after day to the original spot looking for the cheese rather than searching for it elsewhere. The moral of the story: change is hard to implement because we’re creatures of habit.
Design thinking is a problem-solving framework that has been steadily gaining popularity in the last decade as organizations strive to become more human centric. The hallmarks of design thinking–empathizing, defining, ideating, prototyping and testing—influence major companies like PepsiCo, Charles Schwab, and Walgreens to solve problems for a better customer experience.
For many manufacturing industries, the Internet of Things is already here, and the race has already started. The following are Stonehill’s analysis and findings, based on what we have seen, on how to win this new arm’s race.
Design Thinking is a central tenant of our philosophy at Stonehill, and we love to share the benefits of this mindset. We use workshops and organizational consultations to help bring Design Thinking principles to a wide range of industries.
Many medical practices look at improving their billing processes, but outsourcing to billing and collection agencies can cost $76,000 per year! Fortunately, new technologies like RPA can help medical practices automate billing processes at one-third of the cost of external vendors.
At Stonehill we have the privilege of working across industries to help innovate and implement process improvement strategies. We are seeing increasing trends toward business to business partnerships in standardizing pricing structures and ensuring quality services.
Like all doctors, mine has a reception desk and waiting room. The other day, while I was waiting to see her, I began to process how Design Thinking could improve a visit to the doctor’s office. We've become an experience-centric society, and what could be more human-focused than a visit to the doctor?
Healthcare is complicated. Healthcare is big. Healthcare is dynamic. How is a local integrated network of doctors supposed to survive and thrive when some healthcare firms have their own gravitational pull? Big data. Advanced analytics. That’s how!
RPA is becoming a popular term. It’s entering our business consciousness, showing up in speeches, articles, blogs, and online searches. As RPA enters our business lexicon, business leaders should know what RPA is and what it’s good for.
Over the last few weeks we have been asked to facilitate multiple sessions for corporate innovation. Our clients end the session filled with excitement about Design Thinking and ask us for a few tools that they can use once we leave.