Many medical practices look at improving their billing processes, but outsourcing to billing and collection agencies can cost $76,000 per year! Fortunately, new technologies like RPA can help medical practices automate billing processes at one-third of the cost of external vendors.
Like all doctors, mine has a reception desk and waiting room. The other day, while I was waiting to see her, I began to process how Design Thinking could improve a visit to the doctor’s office. We've become an experience-centric society, and what could be more human-focused than a visit to the doctor?