Customer Insights & Research

At Stonehill, we combine traditional market research and cutting-edge technology to provide you with a 360-degree view of your customers, employees and market. We connect connect with customers to let them tell their stories in a way that fosters empathy, fuels strategic plans, and inspires new ways of thinking. Our research includes a variety of quantitative and qualitative methods that include interviews, surveys, focus groups, and ethnographic field studies. It also commonly involves analysis of online reviews, forums, and social media to explore what customers are saying. Let Stonehill help you engage and retain customers!

  • Market Segmentation

  • Focus Groups

  • Surveys

  • Ethnographic Interviews

  • Observational/Field Research

  • Competitive Benchmarking

  • Social Media Analysis

  • Usability Testing