Customer Experience

Stonehill helps create new growth opportunities for existing brands by addressing new benefits, categories, channels, and consumer segments.  We elevate and redefine customer experience across multiple touch points through integrated product and service innovation.  Our team looks across factors to understand your business culture, clearly define your customers’ journey, and identify key performance metrics.  From customer inflection to post-sale engagement, Stonehill's goal is to engineer enhanced customer journeys, redesign key interaction points, and create opportunities for continuous CX improvement. 

  • Service and Experience Design
  • Customer Journey Mapping
  • Product Engineering and Prototyping
  • New Business Design
  • Requirements Documentation
  • Organizational Change Management