Process & Automation

Convincing someone to try something new is always with its challenges.  The corporate world is no different, but if the team does not change it can negatively affect the business and cost millions of dollars.   Our approach to Process Engineering eliminates risks and shapes the outcomes of change by supporting the people, processes, and technologies that are involved in each transition. We spend time to understand the current state of the situation, the individuals involved, and the goals of the future.  We work on emotional and experience levels to ensure that the change is sustainable.  Stonehill's goal is to engineer enhanced customer journeys, redesign key interaction points, and create opportunities for continuous improvement. 

  • Business process redesign

  • Service and Experience Design

  • Customer Journey Mapping

  • Requirements Documentation

  • Agile transformation and delivery

  • Technology implementation & adoption

  • Program management office (PMO)